Monitoring

Remote Infrastructure Monitoring “Virtual” Hands Services

Co-location doesn't have to be manpower intensive. In today's world of nearly complete remote control of software, systems, and networks, customers can manage and operate their co-located infrastructure from anywhere in the world via the Internet.

This is when S.M.A.C. Data Center's virtual remote hands services can not only save a lot of time, but also a tremendous amount of money. S.M.A.C. Data Center’s virtual remote hands services are provided in two different levels of technical sophistication:

Level 1 services, which are the basic services like server monitoring or installing and patching as needed;
Level 2 services, which could include tasks like troubleshooting and repairs or installation and setup of hardware and/or software. See below for details of available assistance at each level.
Level 3 services, we handle everything just like it is our equipment and company.